FAQs

Why hello there!

Welcome to the Enchanted Wardrobe! 
We're so glad you found us and we hope you enjoy your time here.
This is a collection of our absolute favorites in baby & toddler.  We hand select our items and strive to bring to you unique, quality, and adorable products that will keep you coming back time and time again. 

FAQS

Size Guide: This is a general size chart. Please feel free to email us with specific item concerns at theEnchantedWardrobe@outlook.com 

The enchanted wardrobe size guide chart sizing

Why buy from the Enchanted Wardrobe?

I am a mom!  I know the importance of safe, practical, and quality items for our most precious little ones. Every item you receive is personally inspected by us in our warehouse located in Texas. We check the size and our inspection assures that you receive exactly what you ordered in the size you ordered.  We package your items with care and ship them directly to you.

We also have a return policy in your favor.  Don't like it?  Return it.  We like to keep it simple around here, but most of all... we like to keep our customers overjoyed and coming back time and time again. 
Every single week we are busy adding new items to the shop.  Definitely join our email list (found on the bottom and top of our website) to keep up with what's being released and find out what's going on.

Please let us know if you've got any questions!
We are always excited to hear from you: theEnchantedWardrobe@outlook.com

How long does shipping take?

We'll receive your order and process it within 1-2 days after purchase. As soon as we ship your item(s), you'll receive an email from us with tracking info. In stock items ship within 2 business days from Texas.  Items not in stock typically take 3-6 weeks. Please allow additional time for custom orders. Timelines are outlined in each post, but generally custom orders take 6-12 weeks.

Please note that items that are ordered together, will ship together. If your order contains both in stock and pre-order items, your in stock items will be held and shipped once your pre-order comes in. To receive items as quick as possible, we recommend you order separately.

Click here to see updates on custom orders. We understand it is important to have your items as soon as possible and we will do everything in our power to get them to you as soon as possible. Your patience is appreciated. We are not responsible for undelivered packages based on misinformation of shipping address filled out by the customer upon checkout. We also can not be responsible for lost or stolen packages. Once an order shows delivered, we can not assume responsibility for packages that are lost or stolen.

What are your shipping fees?

US orders: Flat Rate Shipping of $5

Other countries: Calculated by weight

Where do you ship to?

Please note that we are not responsible for any custom/duty/import fees that may occur with international shipping. Thank you for your understanding.

Afghanistan, Aland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua And Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia And Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Congo, The Democratic Republic Of The, Cook Islands, Costa Rica, Croatia, Cuba, Curaçao, Cyprus, Czech Republic, Côte d'Ivoire, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea Bissau, Guyana, Haiti, Heard Island And Mcdonald Islands, Holy See (Vatican City State), Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Islamic Republic Of, Iraq, Ireland, Isle Of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Democratic People's Republic Of, Kosovo, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Republic Of, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Republic of, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Norway, Oman, Pakistan, Palestinian Territory, Occupied, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Qatar, Republic of Cameroon, Reunion, Romania, Russia, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Samoa, San Marino, Sao Tome And Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia And The South Sandwich Islands, South Korea, South Sudan, Spain, Sri Lanka, St. Vincent, Sudan, Suriname, Svalbard And Jan Mayen, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, United Republic Of, Thailand, Timor Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, British, Wallis And Futuna, Western Sahara, Yemen, Zambia & Zimbabwe

We gladly ship internationally.  If you do not see your country listed at checkout, email us at theEnchantedWardrobe@outlook.com and we will do our best to add your country to our list! 


What is your return policy?

We FIRMLY stand behind our products. 
Try it… Love it… Or return it. It’s really that simple.
We care a lot about repeat business, we will happily assist you in every step of the return process, should the need occur, to keep you entirely satisfied.
If you are not 100% satisfied with the item you receive we will offer you a zero hassle, store credit for the full amount minus a $3 restocking fee once you return the item, less any shipping fees.
Customer is required to pay return shipping fees and they are nonrefundable. Please note, in order to qualify for a full credit, items must be unused, with tags, and in original packaging. We have the right to deny returns that do not comply with our return policy.

*Sale items as well as personalized items are not eligible for return.

*Certain items are not eligible for refund for hygienic reasons.  Please see the following: Swimwear, beanies/winter hats, headbands, socks.
Refunds will be processed within 7-10 business days (excluding weekends and bank holidays) after we receive your return.
Here is a step by step of how we process returns. Return shipping is paid for by the buyer.

Here is how it works:

1.    Receive your item.

2.    Try it (without removing any tags).

3.    If you love it then great! Otherwise go to step 4.

4.    Send us an email within 7 days of receipt telling us you would like to return the item.

5.    We will email you an authorization number and a return address. Item(s) must be received within 30 days of the original ship date.

6.    Once we receive the item we will email you a discount code equivalent to the price paid minus a $3 restocking fee. Any shipping fees paid are non-refundable.

7.    Use your discount code when checking out with your new item.

8.    Repeat as needed until you find exactly what you love!

 

What is your cancellation policy?

Due to the custom nature of our products, orders can only be cancelled and fully refunded within 24 hours of the purchase, as long as tracking information has not already been sent. Please choose your items carefully. If you are not sure about something, please contact us: theEnchantedWardrobe@outlook.com to confirm details prior to placing your order. Customers requesting an order cancellation outside of this timeframe will be permitted to receive store credit for their order and will be subject to a 60% restocking fee. Thank you for your understanding.

What payments do you offer?

We accept all major debit and credit cards as well as PayPal, Google Pay, Apple Pay. We also offer interest free layaway by choosing Sezzle at checkout.

Is the order process and my personal information secure?

Yes! We use a highly secure payment gateway, provided by a merchant account services provider, located in the United States.
At the Enchanted Wardrobe, we keep to the highest industry standards for payment and processing. Your credit card information and personal details are encrypted during the payment process. Your payment information is only used for the transaction in question and is not stored. 

What are the washing instructions?

Most of our items can be machine washed in a light cold cycle, such as delicate/hand wash cycle.  We find they wash best when turned inside out. We recommend laying items flat to dry, to prolong the life of the clothes and keep them in tip top shape! Be sure to check the tags for any special washing instructions. Certain items with tassels, rhinestones, lace, etc should only be hand washed and laid flat to dry.  Also, knitted items should be hand washed as well.

Does the Enchanted Wardrobe do any community outreach or charity work?

Yes, the Enchanted Wardrobe is active in our community. We sponsor local events, education efforts, clothing and food drives, as well as environmental efforts from recycling to reforestation. You can see more about our commitment to giving back here. Sustainability is an integrated part of the way the Enchanted Wardrobe is doing business and is seen as a precondition for doing business.


We thank you for shopping with us at the Enchanted Wardrobe and we look forward to successfully fulfilling your order!

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